Just traveled to the Netherlands and the UK and had a terrible experience with Travelpass. Have used it without issue in the past but on this trip data was throttled and our phones constantly lost reception. Had trouble making calls and using data was impossible. Verizon has completely destroyed the value and use of Travelpass so I removed it for future trips.
Also, called customer service and at no point did they mention throttling or acknowledge and culpability or change on their part. They informed me that they do not actually provide the service so are not responsible for the quality. I informed them that I would no longer pay them for a service that they could not deliver.
It's a shame because Travelpass was a great feature and one of the reasons I liked and recommended Verizon.
I don't think the Verizon TravelPass feature has any control over the local network service reception.
But they do have control over the fees that they charge, and how they respond to customer service issues.
They also do have control over throttling.
Yes they do have control over throttling which is based on your Service Plan. It also is only comes into play when you're able to make calls and are using data. You can't blame your reception being poor and calls being dropped in another country on TravelPass.
First of all, I can, do, and should blame them for poor network coverage on multiple devices in multiple countries. This wasn’t an isolated dropped call. I agreed to pay them for access to my plan, not access to my plan on a disfunctional network. Had Verizon been upfront that the network may or may not work I obviously would have never signed up.
Second of all, I can, should, and do blame them for failing to address the issue or refund fees they charged me for a product they then couldn’t deliver. This is fully in their control and is the larger issue.
You couldn't be more misinformed.
Verizon has no towers in other countries and you are simply adding the capabilities to use other countries towers/network.
So sure, you can blame VZW for service on another carrier's network but it certainly wouldn't be justified.....
Why wouldn’t it be justified? I paid them for access to my plan and they couldnt deliver that. These aren’t random third party networks, Verizon is contracting with them to offer a service and then selling that service to me at a profit. It’s like buying something on Amazon and then saying Amazon is not at fault if the item shows up broken because Amazon didn’t manufacture it. If the network is not capable of providing me the service Verizon is selling me then they should contract with a different network. Based on the comments above it seems like Verizon often contracts with subpar networks.
And none of you (who all definitely don’t work for Verizon) have addressed the larger issue. The correct response from Verizon is “we’re sorry, we’ll refund the fees we charged you.”
You said it perfectly, you paid them for "ACCESS" to your plan. That is precisely what you had-- access to your plan. VZW (or any carrier) can't guarantee service in the U.S. in any area when it is Verizon towers, and so obviously this is even more so the case in other countries when it isn't their network....
You ARE picking up the available service that is in those countries, the same service that the citizens of that country utilize, the same towers and reception that they have available to them. It is not as if you are only receiving the carrier that Verizon has selected for you-- this is the carrier/carriers that is available in the country you are visiting.
After doing a bit more travelling internationally and using the various networks in these countries you will see this is the case and VZW isn't just selecting sub-par networks for you to roam on....
I actually have seen these charges get refunded for myself and others but it generally won't happen if your use was significant, and for good reason.
What you’re saying is not correct, Verizon contracts with a specific carrier. And obviously you didn’t read my original post or I doubt you would state that the cities of London and Amsterdam only have 2G networks and can’t hold a signal for longer than a few minutes. Obviously these first world cities have better networks than we received. Not sure why you’d make a categorical statement about something you clearly know nothing about.
Furthermore, if these were in fact the best networks available and the entire country was running on last decade’s technology I’d still have an issue with Verizon for concealing that from me. In fact if your false assertion above were true it would be worse as they’d be knowingly selling me a deficient product.
And also obviously my usage usage was not significant, I COULDN’T USE THE NETWORK. That’s my whole issue.
It is all in the FAQs. Read the section on Travel Pass. International Travel FAQs | Verizon Wireless
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Start a new topic or ask questions in the open forum.
