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Just passed 70 minutes on hold with a really simple question. Seriously??????

ericj66
Member

Hey Verizon, its a really simple question but your stupid computer hasn't the brains or experience to answer it. I NEED A PERSON!!!!!!!!!!!

Oh --- wait --- the hold time is now 75 mins. Please just answer the dang phone!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Re: Just passed 70 minutes on hold with a really simple question. Seriously??????

Ann154
Expert

What is the question? Perhaps the community members can assist you. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Just passed 70 minutes on hold with a really simple question. Seriously??????

Tigerstep
Novice

Have you looked at a calendar recently? It's one of the busiest times of the year -- you're not the only customer waiting in queue. If your question is that simple, you probably could have Google searched it or included it in your post so someone could have been able to answer it.

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Re: Just passed 70 minutes on hold with a really simple question. Seriously??????

Community Manager
Community Manager

We always want to provide the support you need, ericj66. Our volumes have been higher than normal due to the holidays, so I apologize for the long wait. How can I help you today? Were we able to answer your question?

TracyB_VZW

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