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problems with picture texts

Whenever I get a picture text and click on the picture to view it in a larger format, the picture is dark.  I have to run my hand across the bottom of the screen on what looks like a pencil.  Does anyone know how to stop the phone from doing this?

Re: problems with picture texts
Customer Support

We're here to help get this picture message issue resolved! Sami8, did this issue just recently start up, or has it always been this way? There was a phone update that just recently went out for your phone? Have you updated your phone to see if this helped resolve this issue? Please keep us posted, Sami8. Thank you!


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