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my tb won't boot up
pennie11
Enthusiast

I was in the yellow and put my phone in my car to charge, nothing out of the ordinary.  when i got back into the car maybe 3 hours later i noticed the charge light was neither green, as i expected it to be, or orange, indicating a less than full charge and assumed it was not plugged in all the way.  it's d.e.a.d. so i set about charging it again - no light still.

So I try 3 different chargers, and 2 outlets and it must be getting something because the orange light flashes, the white HTC screen appears, then shuts down w/a vibe, then one more flash. repeatedly,

so i get home and put the battery itself in a charging dock and NOW, it just flashed the white HTC screen ever so much faster, over and over  and over - can't make it stop.  still quick vibes but no charge flash.  any ideas? 

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Re: my tb won't boot up
BakerGeckos
Contributor

If you hold the volume button down after putting in the battery and turn it on does it boot to a special screen. You can attempt to reset the device there. but other then that Not sure what to say..

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Re: my tb won't boot up
vzw_customer_support
Customer Support

pennie11,

We need to get you up and running! Thank you to the community for your suggestions. If you are still having issues after following those steps, we may need to look at replacement options. Here is a link that shows you the details of the alternate hard reset as well: http://bit.ly/rlYXKN Let us know if you need additional assistance. You can contact us on Twitter @VZWSupport, through the forum, or contact us at 1-800-922-0204.

Thank you!

Katie H
VZW Support
Follow us on Twitter @VZWSupport

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