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Why does my device keep setting itself on vibrate?

Dippitydo
Member

The sound setting uncontrollably keeps changing from "Normal" to "Vibrate" without any input from me.  As soon as I change the setting and volume back, it does it over and over.  I have no control of this.  All protection scans are normal.  I have powered off and back on several times, but my phone continues to do this?  Please help.  Thanks.

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Re: sound setting keeps changing to vibrate uncontrollably

Dippitydo
Member

I may have some good news. The volume up/down did not appear to be stuck.

Nevertheless, after I responded to your email yesterday, the issue I was

having kept popping up on my screen and really annoyed me. So, keeping

your suggestion to look further into the volume up/down buttons, I went

into the sound settings, and instead of using my finger to put the settings

where they should be. I ran through the volume up/down settings several

times in case this was the problem. It's now close to 24 hours later, and

my phone has not acted up anymore. Thus, I think you helped me repair

it. Thank you very much.

Pam

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Re: sound setting keeps changing to vibrate uncontrollably

Community Manager
Community Manager

Let's make sure your phone is only doing what you want it to do. We can help. When did this issue begin? Any physical or liquid damage to the device? Is the software up to date?
RashadM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: sound setting keeps changing to vibrate uncontrollably

Dippitydo
Member

Thank you so much for responding to the problem I am having. My phone has

never sustained any water or physical damage. The problem started 2 months

ago. It's as though someone or something has control over my phone, or at

least this one thing. Trouble is every time it happens it pops up on the

screen forcing me to have to go to the sound settings each time. Then, as

soon as I change the sound setting back, it does it all over again. I am

able to obtain some respite from this by clicking the "back" arrow on my

phone which takes the pop up off the screen, and NOT go to the sound

settings to make the correction. Trouble with doing this is my phone will

not ring. My phone is also fully updated with the latest software

updates. I have also shut down and restarted the phone numerous times, and

run the Verizon trouble shooter. In addition, I have noticed that

sometimes when the phone does this, it simultaneously changes the battery

to a higher power use position, and I only discover this when I suddenly

observe my battery level rapidly diminishing. Sure hope you can help me.

Thanks.

Pam

On May 2, 2016 5:52 PM, "Verizon Wireless Customer Support" <

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Re: sound setting keeps changing to vibrate uncontrollably

Community Manager
Community Manager

Dippitydo, I depend on my phone every day. Let me assure you that we’ll do everything we can to get it working properly. When did you notice this issue start to happen? Does the volume down key appear stuck in a position?
AlbertoR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: sound setting keeps changing to vibrate uncontrollably

Dippitydo
Member

Once again, thank you for responding. The problem started a couple of

months ago. The volume up/down control is not stuck.

The issue is that the sound setting automatically and uncontrollably

changes from "Normal," or ringtone, to "Vibrate Only." Simultaneously, my

phone makes a loud "Pop" sound, and a pop up of my sound settings appears

on the screen. The pop up first notifies me the setting has changed to

vibrate without ringtone, and then a second pop up appears showing the

volume settings for ringtone, notifications, etc. I cannot go into the pop

ups to change the settings back. I have to hit Cancel at the bottom of the

screen, leave what I am doing, go into settings for sound control on my

phone and reset them where I want. Trouble is just as soon as I return to

what I am doing, or even if I try to turn off the screen, this happens all

over again, and continues uncontrollably.

Can you be of any help, or not?

Thanks.

On May 5, 2016 9:50 AM, "Verizon Wireless Customer Support" <

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Re: sound setting keeps changing to vibrate uncontrollably

Dippitydo
Member

I may have some good news. The volume up/down did not appear to be stuck.

Nevertheless, after I responded to your email yesterday, the issue I was

having kept popping up on my screen and really annoyed me. So, keeping

your suggestion to look further into the volume up/down buttons, I went

into the sound settings, and instead of using my finger to put the settings

where they should be. I ran through the volume up/down settings several

times in case this was the problem. It's now close to 24 hours later, and

my phone has not acted up anymore. Thus, I think you helped me repair

it. Thank you very much.

Pam

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Re: sound setting keeps changing to vibrate uncontrollably

Community Manager
Community Manager

Dippitydo,


We're glad to hear it! Always here for support so please do not hesitate to reach out in the future. You can also see all the ways to get in touch with us, including our Live Chat, on our Contact Us page here http://vz.to/1DrCyiX.


AdamG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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