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Stuck on Start
AndrewPhelps
Newbie
‎11-04-2012 04:35 PM

I was charging my Thunderbolt by HTC today as it had yet again died half way through the day, and much to my dismay when i attempted to power it back on once connected to the charger it would only power to the first HTC screen and has been stuck there since. Is there any way for me to fix this or am I going to have to get yet another replacement device? These problems are getting ridiculous.

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Re: Stuck on Start
AndrewPhelps
Newbie
‎11-04-2012 04:46 PM

Please help, i need and answer to this tonight.

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Re: Stuck on Start
AndrewPhelps
Newbie
‎11-04-2012 04:47 PM

what can i do to talk to a live person about this? It's not like i can call in when this happens, because I can't use my phone.

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Re: Stuck on Start
AndrewPhelps
Newbie
‎11-04-2012 04:50 PM

Hello? is anyone out there?

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Re: Stuck on Start
stargazer72460
Specialist - Level 1
‎11-04-2012 06:42 PM

Have you tried removing your battery?  Take it out and leave it out for around 1 minute.  Let me know if this helps.

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Re: Stuck on Start
Ann154
Community Leader
Community Leader
‎11-04-2012 07:37 PM

This is a peer to peer community forum.  Not everyone reads every discussion all the time and responds to all of them.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Stuck on Start
sharonnnut
Enthusiast - Level 3
‎11-07-2012 06:31 PM

Have you tried Sprint or T-Mobile???  Verizon is a has-been, washed up, bottom of the manure pile nowadays. There no fixing your phone, Andrew.  We've all been there, gotten nowhere with Cust.Service or Tech support. If you ask for a replacement phone, you'll get another USED tbolt that also doesn't work.  It's completely useless to continue with this company, I guarantee you your problems will never be resolved.  Sorry!  Better you know the truth now instead of wasting valuable time. Find another carrier, quick!

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