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My phone no longer has availability to internet or gmail. Please tell me what I need to do?
ajamescorp
Newbie

My HTC one phone no longer has availability to internet or gmail. And now says I have only 3g available. Could someone tell me what I can do? I still  can receive text and make phone calls. Thank You.

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Re: My phone no longer has availability to internet or gmail. Please tell me what I need to do?
vzw_customer_support
Customer Support

Let's get your HTC back to the great data connection it once had, ajamescorp. What zip code are you in? When did this trouble begin? Was there any change to the device, like a new software or application, around the time it started? If you haven't already, please also try http://vz.to/1a9CEMS.

 

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

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Re: My phone no longer has availability to internet or gmail. Please tell me what I need to do?
vzw_customer_support
Customer Support

Let's get your HTC back to the great data connection it once had, ajamescorp. What zip code are you in? When did this trouble begin? Was there any change to the device, like a new software or application, around the time it started? If you haven't already, please also try http://vz.to/1a9CEMS.

 

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

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