Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
Internet Connection Issues

Every time I try to browse the internet or Facebook or any other Apps that require internet i lose connection or the connection goes in and out. I took my phone to Verizon over the weekend and they said there is nothing wrong with it and to file an insurance claim? I don't think a connectivity issue should require me to file a claim. I actually turned off my internet all together and used my WiFi connection at home and the phone works great but I don't always have access to WiFi. Is there anything else that can be done to fix this issue? Any suggestions would be greatly appreciated. Thanks!

Re: Internet Connection Issues

Join the club? It's a really common issue that Verizon is happily ignoring for the time being.  You can try to get a replacement if you explain the issue, but it probably won't help.