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How Can I Transfer Content If I Can't Use My Phone?

MICAND32
Member

I have owned an HTC One Remix for over 2 years. The screen is almost pulled off the phone. As a result, I was not able to peform any functions on my phone. I was unable to text, make calls, or transfer data. So I ordered a new phone. I received the Samsung Galaxy J3. Since I could not turn off the phone, I had to let it power off completely. As a result, I could not transfer any data to the new phone once the phone was activated. What can I do to retrieve my phone content? HELP!

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Re: Transfer Content

Community Manager
Community Manager

MICAND32, We know the importance of having your data on your phone. We suggest sycing your information from the Cloud. This can be completed by signing into your account, visit: http://spr.ly/65838BHyd


TrinetteW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Transfer Content

Community Manager
Community Manager

MICAND32, We know the importance of having your data on your phone. We suggest sycing your information from the Cloud. This can be completed by signing into your account, visit: http://spr.ly/65838BHyd


TrinetteW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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