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Cannot pull down notification bar after TB software upgrade?

Member

I completed the software upgrade last night on my TB. For some reason the notification bar will no longer pull down.  Any thoughts on what the problem might be?

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Re: Cannot pull down notification bar after TB software upgrade?

Expert

Not really since mine works on the Tbolt I'm using.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Cannot pull down notification bar after TB software upgrade?

Member

Thanks, really odd because it will pull down in landscape orientation but not in portrait orientation.

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Re: Cannot pull down notification bar after TB software upgrade?

Sr. Leader

Have you tried rebooting your phone?  That sometimes clears up minor annoyances.

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Re: Cannot pull down notification bar after TB software upgrade?

Member

Yea, tried multiple reboots. Just haven't done a reset.

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Re: Cannot pull down notification bar after TB software upgrade?

Customer Support

Hello owj,

Thank you for your inquiry today. I'm sorry to hear that you are having issues with your recent software update. As a user of the same device, I understand how aggravating it can be to have an issue that was not there before the update. In order to resolve this issue, please complete a hard reset on the device. Once this is completed, your device will refresh and verify the software update for any issues.

Apps
Settings
Storage
Factory Data Reset
Rest Phone

Please let us know if you have any further issues after completing the reset, thanks!

MatthewS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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