4.4.2 Update loses settings

[jacgross]

I just got the update to 4.4.2 and my HTC one is now missing all the old ringtones and wallpaper, and I cannot seem to recover them.  Is there any recourse?  I don't like the new looks or sounds.

[vzw_customer_support]

Hello jacgross
I would be happy to assist you. Were these ringtones you downloaded? Where did you get the wallpaper? Were these originally loaded from the factory?

JoeL_VZW
Follow us on Twitter @VZWSupport

[krisfromtampa]

My old standard ringtones that came with the phone are gone I work on call and need my old ring tones back

[vzw_customer_support]

I'm sorry your old ringtones are missing krisfromtampa. I know its frustrating when changes to your device are things you utilize every day. I recommend downloading some ringtones from our app store.


KinquanaH_VZW
Follow us on Twitter @vzwsupport

[Derekbc]

Why not return the items and settings that were "stolen" with the recent update?

[krisfromtampa]

It was the standard ringtones that came with my HTC one why would those change

Sent from my HTC One on the Verizon Wireless 4G LTE network

[vzw_customer_support]

jacgross,

Oh I see! Sometimes with the software updates the ringtones can change like this did in this case. However, we are unable to bring them back as the new software overrides them.

KarenC_VZW
Follow us on Twitter @VZWSupport

[Derekbc]

How do we go about reverting to the software version prior to the update?

[Ann154]

Derekbc wrote:

How do we go about reverting to the software version prior to the update?

Not going to happen.