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Why won't my device recognize a SIM card from France?

Member

I have a Google Pixel and I have a Moto Droid.  I want to use the Google Pixel for various reasons.

I am in France and swapped my Verizon SIM for a SIM from the French company, Free.  They lock their SIMs.  When I use the SIM with the Moto Droid, everything works well and as expected.  I am prompted for an unlock code.  When I place the same SIM in the Google Pixel, it says that the SIM is not recognized and never even asks for the unlock code.

I have my PUK.  But, I cannot even get that far.  How can I get the Pixel to work with the SIM from France.  (BTW, when I return to the US, I will put y Verizon SIM back in.)

Thank you

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Re: SIM from 3rd party not recognized

Sr. Leader

You need to contact the provider.  The problem isnt the phone and has nothing to do with Verizon.

View solution in original post

Highlighted

Re: SIM from 3rd party not recognized

Sr. Leader

You need to contact the provider.  The problem isnt the phone and has nothing to do with Verizon.

View solution in original post