Why am I having issues with my my pixel XL software update?

KEVBAL42
Member

I'm having trouble downloading an update for my pixel phone I got it on the 21st of October and the update is 48.2mb in size and when I go to update it I keep getting couldn't update installatiuon problem I have tried everything I even factory reset the phone and waited a day still the same thing anyone have any ideas should I exchange it seems to be a manufacturing defect or something

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Re: pixel XL software update issue

KEVBAL42
Member

Thank you all for the help it was a manufacturer defect got a new one all

up to date everything running smooth best phone I've had well besides the

s7 edge but all good thank you all

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Re: pixel XL software update issue

radgatt
Novice

Have you tried taking the sim card out and then updating? This is weird. Makes no sense why it would say that the update failed.

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Re: pixel XL software update issue

KEVBAL42
Member

I have not tried taking the sim out yet but I will give that a try I know

right this is a first I went to Verizon and Google about it both said just

wait it will push thru but it's been over 2 weeks so something is up

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Re: pixel XL software update issue

jhnstn00
Member

Factory reset is best option. try it a second time if you have not. You should call Verizon for replacement device.

If you are daring and have a couple hours to download install android syste developer kit & to learn how to sideload the update, http://www.droid-life.com/2016/11/07/novembers-android-security-update-rolling-factory-images-ota-fi...   That will get you next version.

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Re: pixel XL software update issue

cynindesign
Novice

Reboot your wifi?  BTW, did you get the  32 or 128gb?  58+gb is a pretty hefty update size for the brand new system....isn't it?

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Re: pixel XL software update issue

rcschnoor
Sr. Leader

They said 48.2 MB, not GB.

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Re: pixel XL software update issue

cynindesign
Novice

My bad, meant mb....did you get     a 32 or 128gb pixel xl?

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Re: pixel XL software update issue

KEVBAL42
Member

Thank you all for the help it was a manufacturer defect got a new one all

up to date everything running smooth best phone I've had well besides the

s7 edge but all good thank you all

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Re: pixel XL software update issue

Bigboss3rm
Member

So you has a s7 edge? I traded in a s7 edge for the xl 128. I still have one but I'm not a fan of touch wiz , matter of fact I hate it. I loved htc but everyone I have talked to loves this phone. I like my edge but the battery isn't what they say it is and the camera isn't either . sometimes it takes awesome pictures and other times my m8 looks better.. so what do you think.

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