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Why Won't My New Pixel Activate?

MadDarthMatt
Member

Boo! Been trying to activate and on hold with Verizon forever (well 2.5 hours)

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Re: Got phone but it wont activate

MadDarthMatt
Member

Sorry, I got it working after going in circles trying to talk to the right customer service. Was on hold for almost 2 hours total. Had to turn off wifi and she did something on her end . rebooted and it worked

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Re: Got phone but it wont activate

kaebfly
Leader

Are you still having issues? What device are you coming over from? I received a Pixel to test out (was sent directly from Google but came with a Verizon SIM card preinstalled) but activation was simple because the sim card it uses is the same as the one in my iPhone so I just popped it in and it was activated. Otherwise...you should be able to just activate it yourself via My Verizon by activating the new SIM card on there and then installing it back into the device. Hopefully they already got you up and running though.

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Re: Got phone but it wont activate

JERCOL55
Member

Anything ever happen for you?  Getting the same problem here, just tells me to get better reception and to retry.

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Re: Got phone but it wont activate

MAXWAS89
Member

I'm having the same issue. This is the second time I've gotten a new phone from Verizon and I've had activation issues. First with the Note7, and now with its replacement. I'm getting really sick of paying for a service that I can't use.

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Re: Got phone but it wont activate

kaebfly
Leader

What steps are you taking when you try to activate? Do you already have an active sim that fits in it or are you activating the SIM card that came with it? If so, have you activated the SIM card in My Verizon before putting it back into the Pixel?

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Re: Got phone but it wont activate

JERCOL55
Member

Live chat was able to get me going, but there was never an option in my verizon to activate the new sim card.  it just tells you to power off your old phone and then the new one on, but the phone just tells you to find better reception.  for anyone having this issue just hop into a live chat, the wait was only a couple minutes for me and they had me going quickly.

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Re: Got phone but it wont activate

Xyvis
Sr. Member

I had issues with my Pixel activation as well. I popped the Pixel's sim tray out and made sure the sim was securely in the tray, tried again and it worked.

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Re: Got phone but it wont activate

MAXWAS89
Member

I called customer service and received help that way. It only took a few moments, and it was activated.

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Re: Got phone but it wont activate

vdastoli1
Member

Everyone got their device yesterday or today traffic is high.

I tried activating two pixels today and had to call in each time.

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Re: Got phone but it wont activate

MadDarthMatt
Member

Sorry, I got it working after going in circles trying to talk to the right customer service. Was on hold for almost 2 hours total. Had to turn off wifi and she did something on her end . rebooted and it worked

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