Verizon will not honor the $400 rebate (and old phone return) for Pixel 4 XL that I purchased Nov 30, 2019 as part of a Black Friday special. In accordance with the special I upgraded all of my phones to the unlimited plan.
I ordered the phone online on Nov 30. The next day Verizon sent me some electronic forms that I needed to sign. The screen kept freezing up and would not let me sign the forms. I called Verizon and the rep tried unsuccessfully to fix it. She said to wait a few days and see if it would fix itself. After a few days, I called back again. The new rep decided to cancel the order and redo it. He assured me that I would not lose the rebate. I also told him that I never received the box so that I could return the old phone for about $85. He said that he would resend it and gave me a little credit for the difference because my old phone depreciated. Again I never received the box.
I processed the rebate online and as I expected, they denied it saying that I did not purchase the phone on the correct dated, even though I explained to them the entire situation.
About a week ago (around March 24th?), my husband submitted a complaint to the BBB. A Verizon rep called me back and told me that I did not qualify for the rebate because I did not port a phone. I WAS NEVER REQUIRED TO PORT A PHONE! I was only required to upgrade to the unlimited plan. He refused to honor the rebate and told me that he would give me a $100 credit which he increased to $200 when I refused. I told him that was unacceptable and that Verizon should honor the ENTIRE rebate and also pay me for the old phone that they never sent me the box for.
I should not have to jump through hoops to get Verizon to honor their specials. From looking at the Verizon forums, there are A LOT of people with similar problems. Verizon runs this scam, expecting that a lot of people will not follow through and they make it very difficult to get it resolved. This is not the first time that I have had this type of problem with Verizon. I think the FCC need to do an investigation into these unethical practices.