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Verizon Delaying Shipment by a month? Pixel XL

Member

I ordered a black 128G Pixel Xl which was supposed to be shipped out on 10/20. Just got this email from Verizon:

Unfortunately, the item you picked is so popular, we don’t have enough in stock to ship your order.
We apologize for this delay and regret any inconvenience it may have caused. Your order is now expected to ship on the new date listed below.

New ship date: November 18th.

When I login to my account online it still states a ship date of the 20th. Anyone else get such an email?

Annoyed.....

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Re: Verizon Delaying Shipment by a month? Pixel XL

Member

I have this exact email. Am I supposed to keep using the Note 7 until then Verizon or settle for one of your subpar phones? It seems to me you guys lied and left the expected delivery date as the 20th when you knew you were overselling the phone so that you could get Note 7 users on the hook. Now you are willing to play a dangerous game in making us wait for the phone or take a subpar phone. This is really bad VZ and on you.

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Re: Verizon Delaying Shipment by a month? Pixel XL

Member

I spoke to a Verizon Rep an hour ago on the phone as my order is not even showing on my account but is still active from what they told me. then I was told google sent a email this morning to Verizon telling them all shipments minus the 32gb are delayed till the 18th.

I don't know if this is just smoke they are blowing due to over selling the phone as this is the only mention ive seen online about this online. But I made my order on the 4th, the day the phone opened for preorder.

but I needed this phone as I had to return the note 7, yet I was basically told "yaaaaaa, its the 18th now, anything else you need?"

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Re: Verizon Delaying Shipment by a month? Pixel XL

Member

Guess we'll just keep our note 7's.  And if anything happens we will just have to sue verizon.

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Re: Verizon Delaying Shipment by a month? Pixel XL

Member

My problem was that I preordered, and sat on the earliest ship date, and then yesterday got an email that my order was cancelled. Apparently my Note 7 contract wasn't cancelled first, and so the Pixel order rejected. I'm looking at using this dangerous phone until who knows when, as I've now been bumped to the end of the line. I was told on the *611 support that I could go into a store and get an interim phone, but all 4 stores I visited and 3 more I called told me that they don't offer loaner phones and that the best I could do is order the Pixel from them and wait. I wish I had another phone to use, but I don't...

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Re: Verizon Delaying Shipment by a month? Pixel XL

Member

I think they are trying to get us Note 7 users to give in and use up their remaining stock of [Removed] phones. They certainly treat us like crap like it was our fault the phone had a recall. Ive never encountered such poor customer service anywhere. Note 7 users should have been at the front of the line for any phone replacement.

Profanity removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

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Re: Verizon Delaying Shipment by a month? Pixel XL

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Wow I would have been ticked off.  I had the Note 7 from the preorder and then had to the do swap to the safe Note 7.  Once that got recalled I called Verizon right away to get the Pixel XL.  Got lucky and Fedex just dropped off my phone at my house.  Hard to believe they would not know they oversold the phone till the day before.  That just sucks.

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Re: Verizon Delaying Shipment by a month? Pixel XL

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My local store has them in stock maybe you can cancel online order and go pick one up locally.

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Re: Verizon Delaying Shipment by a month? Pixel XL

Sr. Member

Unfortunately from what I've read, none of the stores have the 128GB model in stock, only the 32GB model. Luckily, I purchased the 32GB model, because I really don't store much on my phone in regards to pictures, or videos and with the Pixel, we can store them in the cloud without any restrictions.

That said, I feel for you if you ordered the phone and now your delivery window changed. Like PHXRobb​ I too pre-ordered the original Note 7, got the replacement Note 7, and am now using a Pixel XL (32GB) and waiting for a box to ship my Note 7 back to Samsung or Verizon (whoever the box is addressed to).

In the mean time, still waiting for my sales tax for the Notes to be returned, along with the purchase price of every accessory, I'm looking at around $350 in bill credits after it's all said and done.

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Re: Verizon Delaying Shipment by a month? Pixel XL

Member

I just found out Verizon cancelled my pre order after spending all day today on the phone and going into a store to which none of them told me it was canceled . 

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