I have a love/hate relationship with this phone. First the directions and help is vague. I hate the voicemail. It's so ok'd -fadhioned! I have to enter a passcode, then pound and then listen to a long message telling me the number and duration. My previous Samsung I only had to touch a voicemail icon and it went straight to voicemail. I am not paying extra money for a vmail to text message. Second, I tried several times to edit and delete and ICE contact and it won't let me???? Also, I can't crop a photo or change it. It won't let me!!! Everytime I delete and get s new one the photo blows up double and I can't crop it. I even had a Verizon tech person try to talk my husband AND I through it and nothing worked. To be honest I really don't like this phone. It takes nice pictures, but it's not very functional. I'm going back to Samsung. This was a waste of money. I wish the techs at the Verizon store knew about this product. None of them did.
We would love to help with any issues you may be having with your device. How long has this issue been going on for? JasonC_VZW
you've accepted security of the passcode with last 4 digits of phone#, change it in vm options to none when you listen to the message.
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