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I have not called but I chatted with a support representive and they told me everything was ok with my account. I will try calling when I have time.
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Trevorh622,
Ongoing hotspot issues are not what we want for you, and I want to verify the nature of the problem in order to gain a solution. Can you confirm whether your Pixel 3 was purchased directly from Verizon or was it purchased as an unlocked device?
ColinH_VZW
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Same problem here. In my case, I upgraded from a Google Pixel 1 where the wifi hotspot worked fine to a new Google Pixel 3 purchased at Verizon.
The new phone was populated from a restore of the old (dead) phone. Only change was an upgrade to our plan to cover protection on all devices.
Please send me any updates on this issue as I normally need to use this feature quite often.
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I purchased a 3a a week ago from the Verizon store and am having the same issue. None of their troubleshooting has helped.
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Verizon you need to figure out this problem and fix it.
This is not expectable!
We pay for premium device on premium network.
I already invested 3 hrs w support and go to Verizon store.
The store send me to this place lol
So unprofessional.
It's costing me time and money.
I can see the class action caming later on.
Go to work and get it fix now!!!
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As someone who uses my hotspot feature almost daily, I realize the importance of this feature. Let’s get it working ASAP. A private message has been sent so we can assist you further.
SeanC_VZW
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Thanks for the offer to help.
I don't see a PM from you.
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We realize this is very inconvenient secouri, and have sent a Private Message to help you get the best resolution for brand new devices.
TinaN_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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I don't see any private message
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ben1234567,
StephannieP_VZW