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Pixel 3 hotspot "authentication failed"

tx12345
Member

When I attempt to activate a wi-fi hostpot on my pixel 3 I get an error "Authentication Failed. Please try again later". 

I talked to support today and they told me everything is fine with my account but that hotspots do not work with unlocked phones. They claim you can only set up a hotspot with a phone purchased from Verizon. I have not seen anything like this on the Verizon we site and it is very disappointing that they have promotions to try to get you to bring your own device to the Verizon network and then do not support those devices. 

Has anyone managed to get hotspot to work with an unlocked device? 

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Re: Pixel 3 hotspot "authentication failed"

Community Manager
Community Manager

I can understand why you would be confused about the issues with using Mobile Hotspot on that unlocked Google Pixel 3, tx12345. The last thing we would want is for you to be disappointed. I'm happy to shed some light. To clarify, while unlocked devices purchased outside of Verizon may work with the Verizon network, those devices are certified only for basic network interoperability. Only phones sold directly from Verizon are guaranteed to work with all supported Verizon features, Verizon apps, branding elements and more. To clarify, is this how you attempted to activate Mobile Hotspot?: http://spr.ly/6600ExDNq Your plan would also need to support Mobile Hotspot. Here's more about Mobile Hotspot: http://spr.ly/6601ExDNS What plan do you have?

RyanM_VZW

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Re: Pixel 3 hotspot "authentication failed"

tx12345
Member

I have the Go Unlimited plan and the Verizon rep I talked to confirmed that everything is fine with my plan for me to set up a mobile hot spot. 

I did use the procedures that you provided. When I tap the button to turn the hotspot on it gives the error message "Authentication failed. Please try again later" and immediately goes back to off. 

Re: Pixel 3 hotspot "authentication failed"

tx12345
Member

I can see in my phone logs that when I attempt to turn on the hotspot setting the verizon network is replying with a status -4. 

 

07-23 00:46:00.149 12268 12284 D NetworkConnection: Network available: 101
07-23 00:46:00.154 12268 12754 D VzwEntitlement: VZW entitlement request sent.
07-23 00:46:00.168 798 798 D android.hardware.power@1.3-service.crosshatch-libperfmgr: LAUNCH OFF
07-23 00:46:00.177 1175 1192 I ActivityManager: Displayed com.google.android.tetheringentitlement/.CarrierEntitlementActivity: +21ms

07-23 00:46:00.917 12268 12754 I VzwEntitlement: VZW entitlement response: status -4, message
07-23 00:46:00.918 12268 12754 D NetworkConnection: tearDown
07-23 00:46:00.920 12268 12754 I CarrierEntitlement: TetheringEntitlement{carrier:3,start_manner:1,check_result:4,reason:-4,time_duration:774,}
07-23 00:46:00.920 1175 1388 D ConnectivityService: releasing NetworkRequest [ REQUEST id=89, [ Transports: CELLULAR Capabilities: INTERNET&NOT_RESTRICTED&TRUSTED&NOT_VPN Unwanted: Uid: 10042] ] (release request)
07-23 00:46:00.923 12268 12268 D CarrierEntitlementActivity: Entitlement check result is : 4

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Re: Pixel 3 hotspot "authentication failed"

Slewiss78
Member

I am having the same issue today and I bought my Google pixel at the Verizon store

Re: Pixel 3 hotspot "authentication failed"

Community Manager
Community Manager

tx12345, it's very possibble that your line needs to be provisioned with that feature. Have you reached out to us at 800-922-0204 so that we can verify that for you?

 

StephannieP_VZW

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Re: Pixel 3 hotspot "authentication failed"

whataaaa
Member

I just started getting the same error today on my pixel XL and my daughter's Pixel 3, Hotspot were always supported on my plan and now it's not working, I was using it 2 weeks ago with zero issues till today 

Re: Pixel 3 hotspot "authentication failed"

Community Manager
Community Manager

The hotspot feature can certainly come in handy with your devices, whataaaa! We want to make sure we figure this out. I have sent you a Private Note to best assist.

NicoleR_VZW

Re: Pixel 3 hotspot "authentication failed"

ben1234567
Member

i have exactly the same problem

if you find a solutin please notify me

thank you in advance

ben

Re: Pixel 3 hotspot "authentication failed"

Trevorh622
Member

Same problem here. Even got a different one sent through warranty for the problem and same thing. What now @verizon