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Mobile Data Says (No Internet)

jmisaac15
Member

Hi, so I'm having a problem with my mobile data. Apparently it says I have "No Internet" access but yet I'm in a Unlimited data plan with my family. Everyone else has data but except for me.

So this started happening a couple weeks ago when I signed in my My Verizon account, and it was saying that "I needed to create a password for my account."

So I did, and signed in and that's when it started to happen. I don't know if me signing in, caused the problem but ever since then, anytime I want to group message, it will do "MMS download" and I try downloading it but it fails. So I assume me signing messed up everything for my account and I was wondering if someone can help me fix this problem

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Re: Mobile Data Says (No Internet)

tikibar1
Sr. Leader

Have you rebooted the phone?

Have you tried turning off the phone and removing the SIM card for a minute or so?

Have you tried toggling airplane mode on/off?

 

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Re: Mobile Data Says (No Internet)

bearone21
Leader

is data turned off, are you in airplane mode??

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Re: Mobile Data Says (No Internet)

jmisaac15
Member

No the data is on, and I'm not on Airplane mode

Re: Mobile Data Says (No Internet)

tikibar1
Sr. Leader

Have you rebooted the phone?

Have you tried turning off the phone and removing the SIM card for a minute or so?

Have you tried toggling airplane mode on/off?

 

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Re: Mobile Data Says (No Internet)

Community Manager
Community Manager

Thanks so much for those tips, tikikbar1.

jmisaac15, we want to check in with you to see if you are able to browse web pages (using Chrome or Safari) or apps like Facebook, Twitter or Snapchat? Do you only get the message when you attempt to message someone a picture of group message (MMS). Do you have the LTE signal on your phone? 

A great tool for troubleshooting is http://spr.ly/6604EmKR8

Creating a My Verizon account would not affect the way you access data on your Google Pixel XL, so we want to make sure your data works well for you. 

TamaraH_VZW

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