Message+ - MDN Has changed message after poweroff

tecboy
Member

Google Pixel...when phone is restarted or powered off after manually closing the Message+ app ...upon power up....when opening message+...a small window opens about MDN has Changed...resetting app.(it is hard to get verbatim as the message goes away quickly)..then proceeds to walk thru the first time app startup screens...any idea how to fix this?

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Re: Message+ - MDN Has changed message after poweroff

Community Manager
Community Manager

tecboy, this message populating every time during start up would definitely grind my gears. Let's do all we can to get Messages+, and your Pixel, both on the same page. This behavior is currently being reviewed, however, I have a step that can help stop this. If you go to Settings > Apps > Message+ > Permissions > Please check under Storage and ensure this setting is set to ON.

This helps ensure that the app is able to store and save this information so that you do not have to set up a profile every time.

Please keep us posted if this helped out. Thank you!

NicandroN_VZW

Follow us on twitter @VZWSupport

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Re: Message+ - MDN Has changed message after poweroff

Drmsofia
Member

I also get the same message and the app appears to load as if it was just installed after a restart.

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Re: Message+ - MDN Has changed message after poweroff

Madmann
Member

i too had this issue, HAD
it appears as if i may have fixed it. it began after a recent android update bringing my pixel xl to version 7.1.2.

it appears as if this update changed at least one setting in my app, message+

settings >apps >message+

went to storage and cleared data and cache, back up one screen tp app info. scroll all the way down and look under advanced where you should see modify system settings. this is what i believe was changed as part of the update. changed mine from no to yes and powered down, not a restart just to be sure.

hasn't been long since i made this change but so far all test messages have not generated this message again.hope this helps

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Re: Message+ - MDN Has changed message after poweroff

tecboy
Member

I tried everything listed above...the user still has the issue ....after a battery discharge..when phone is charged and powered on..Message+ starts up like it is a new user...once setup screens scrolled thru...all old messages repopulate...as mentioned...once i did catch a popup where it stated MDN has changed...resetting app....it said a little more but i couldnt read everything as the window closed fairly quickly...

I tell you what...this Pixel phone has had more glitches than any other smartphone i have supported combined...Bluetooth randomly shutting off....ringer staying on silent after a call because phone cannot come out of Do Not Disturb mode...(which going in to dnd mode while on a call is normal behavior)....this is just naming a couple....both were documented bugs with Google...not sure if they ever fixed them or not...

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Re: Message+ - MDN Has changed message after poweroff

Community Manager
Community Manager

I apologize for the trouble. We want to cover all options. You mentioned the steps you have covered, have you tried making sure the application is up to date? You mentioned resetting the application. Did that mean clearing the applications cache? If not, I would suggest that next.

Verizon_Customer_Serivce

Follow us on Twitter @VZWSupport

If my response answered your question please click the *Correct Answer* button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Message+ - MDN Has changed message after poweroff

tecboy
Member

cleared data and cache for app....checked permissions as mentioned above....app is up to date.....

what next?

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Re: Message+ - MDN Has changed message after poweroff

Community Manager
Community Manager

Fantastic! We appreciate your time, patience, and troubleshooting assistance too. Have you also completed a quick soft reset of your device by powering it completely off for 30 seconds, then powering it back on? Once it powers back on, please let us know if the issue persists. I hope this is beneficial.

RobertC_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Message+ - MDN Has changed message after poweroff

tecboy
Member

soft power off makes no difference...the user of this phone uses his phone to a point the battery completely dies and the phone shuts off...that is how he discovered this issue....if you reboot the phone, the problem doesnt happen as the apps that were running on reboot...seem to be still running in the background after reboot...if i do a manual close of the Message+ app and do a reboot, the issue is there...if the phone completely dies and then powers on after charge, the problem is still there....

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Re: Message+ - MDN Has changed message after poweroff

Community Manager
Community Manager

tecboy,

This is definitely a brain buster. To be sure and going off of Madmann's suggestion, are you aware if the device itself is up to date? See how to check https://www.verizonwireless.com/support/google-pixel-update/.

AdamG_VZW

Follow us on Twitter @VZWSupport

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