Re: How do I use wifi calling on my pixel xl
d0x360
Enthusiast - Level 3

No error messages, I click wifi calling and turn it on. On that screen

there is also roaming preference which is set to WiFi and also "update

emergency address". Then when I go back a page in the settings under wifi

calling it says mobile preferred.

As for apps or downloads that may be new the answer is no. I haven't

installed anything new, I keep it pretty basic and I haven't downloaded any

files either.

WiFi calling while not roaming is working when I'm at home but only

sometimes and it's completely random. For example it worked for 2 calls in

a row the other day but then stopped again.

When I first discovered I wasn't defaulting to WiFi calling anymore I

thought maybe I was getting signal issues from my router so I made a heat

map of my house and the surrounding 50 feet with my phone using an app I've

been using for years and had already been installed on the phone prior to

the issue starting.

I found no places inside where the signal was weak nor was there any high

levels of interference from other networks or things on that part of the

wifi spectrum.

Last thing I could think of was updates to the router itself and there have

been none recently. I prefer not to say what model router I use for my own

security (paranoid as that may sound) but it's a high quality prosumer

level device.

On Feb 2, 2018 2:31 PM, "vzw_customer_support" <forums@verizonwireless.com>

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Re: How do I use wifi calling on my pixel xl
vzw_customer_support
Customer Service Rep

We’re glad to hear that you’re not receiving any error messages, d0x360, and thank you for sharing all of those great details. You had mentioned that it worked for a few calls at home before it fails once again. What happens if you place the Pixel XL in airplane mode, then enable Wi-Fi and Wi-Fi calling while still in airplane mode?

JosephE_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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