Failed Disney Launch

[Kendallswim]

a buffering screen.... apparently the most watched show on disney+

[gator15bait]

DavidH_VZW,

It says to "Start Free Trail" or to "Buy Now". No option to continue with Verizon promotion for 12 months. Please help!

[Tigerstep]

Heavy traffic on launch is common for anything heavily anticipated. 

None of my coworkers with Verizon had issues signing up.

Still one of the easiest things I've ever done from the app.

[TINKINVEGAS]

We ALL seem to be having the same issue verizon!   we go to the prompt of Disney+

to add and boom.............not there, nothing to add, nowhere to get into it!

[TINKINVEGAS]

this just took me to the Disney page/log in

Nothing about connecting "thru Verizon account"

[Kendallswim]

@Tigerstep no dirt heavy traffic is anticipated, that's why you test and prepare your site for it - WHICH IS MY POINT.

good for you and your coworkers, looking at the string I'm not the only one who encountered issues ....

2 days later, hours wasted, still nothing. 

[Kendallswim]

@vzw_customer_support so what is the deal. it's been +2 days. Still can't get through to anyone on chat. Still can't get the Disney+ app to show up. Still can't download it. Have you fixed your issues? Have you onboarded more staff? Do you care? 

Is anyone alive out there?

[vzw_customer_support]

Sorry to hear about the issues with signing up for the Disney+ promo, wmckinnon50. We definitely want to make sure that you can take advantage of this wonderful benefit. Eligible plans include the Verizon Unlimited plan, Go Unlimited, Beyond Unlimited, Above Unlimited, Get More Unlimited, Do More Unlimited, Play More Unlimited, and Start Unlimited. Business accounts are not eligible. You can sign up for the promo here: https://www.verizonwireless.com/solutions-and-services/disneyplus/ It's been a couple days since you wrote in. Do you continue to have issues with signing up? If so, please check the Private Note that we have sent. 

RyanM_VZW

[vzw_customer_support]

We value your time, and we do apologize for the hold time when trying to reach us over the phone and through chat. It does worry us to hear you experienced issues when trying to add Disney+ while speaking with multiple representatives, and we will do everything to help. You mentioned you dont see the Disney+ app. Are you referring to being able to download the application off the Google Play store?   DavidR_VZW

[mama23dogs]

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@Kendallswim wrote:

@Tigerstep do you work in customer service? do you design UX or customer service platforms? Are you a digital project manager? Have you ever planned for a launch like this? do you manage sites with +1billion hits a year or day? didn't think so...   irrelevant to this issue.

i made multiple attempts from 3pm-11pm EST and they finally told me when i called in that they had issues on their end which is why I wouldn't be able to do it last night. Nothing short about that   Who?   The issue was on Disney's end, not Verizon .   

also the chat experience and service experience was poor and not adequetly planned for volume.    Disney again?  Yeah   Did you actually read @Tigerstep  reply?   

Yes Verizon deserves it. and I will admit I am particularly salty about it considering when Hurricane Michael hit last October their service was out for MONTHS    Again irrelevant to this issue   Disney+ did not account for the massive number of sign ups on opening day.  This is entirely on Disney.  Did you realize that everyone had this problem? It had nothing to do with whether you are Verizon Customer.  

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actually I think Disney did a pretty good job of recovering. Within a few hours I was able to access and play some of the movies.