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Does visual work on Pixel XL?

Member

I am paying for it but it says not compatible with this device when I try to load it from the Play Store.

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Re: Does visual work on Pixel XL?

Member

It's working on mine. As soon as I got a VM it asked if I agreed to the terms of Visual, tapped yes, and there it was. I did not try to set it up with the Verizon app though.

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Re: Does visual work on Pixel XL?

Member

It's not working on mine - I get a message that says "Something Went Wrong - Please contact customer service at (800) 922-0204 and tell them the error code is 9999"  I then have two hyperlinks - one to call voicemail (which just dials *86) and another to call customer service.

We worked on it for quite a while today and couldn't get it sorted out.  I have an open ticket with tier 2 and am awaiting a response - as soon as I hear back I'll reply back.

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Re: Does visual work on Pixel XL?

Sr. Member

make sure you have HD Voice enabled on your account. Seeing as it doesn't use an official Verizon app to access voicemail, unlike other phones, but Android's stock visual voicemail system, it could be something to do with that.

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