Highlighted

Disconnected and Out of Servive

DIANA8639
Member

Phone was working fine, then suddenly, would not make phone calls.  SIM status says I am Disconnected from the Mobile network state, Out of Service from Service state (keeps switching from In service) , have 0 signal strength (that comes and goes), an Unknown Mobile voice network type, Unknown Movile data network type, and Not Roaming under Roaming.  A duplicate phone purchsed the same day and on the same plan is working fine.  No settings were changed by the user. 

0 Likes

Re: Disconnected and Out of Servive

tikibar1
Sr. Leader

Have you tried rebooting the phone?

 

 

0 Likes

Re: Disconnected and Out of Servive

Customer Service Rep

We want to ensure that you have a working phone! What's the make and model of your phone? Have you had the chance to get a replacement SIM card? 

 

TabithaJ_VZW

0 Likes