Exact same issue here. Purchased two Pixel XL 128gb phones during black friday sale. Everything in the cart looked good showing the $25 per month price for both. The phones didn't ship until January 20th. I called in March and the rep said I should receive the credit in the next month's bill because the phones did ship until the end of Jan, so it should be on April's bill. Still no credit. Now I call and they say there never was such a deal. How can so many people report this issue and Verizon still deny that there was never a deal.
Unfortunately, I trusted Verizon like a sap. But I did find another post that had a screenshot of their 32gb Pixel XL order showing the $20 a month deal. There is proof that this deal existed. The rep I talked to today said he submitted an escalation form. Given the lack of success from most on this thread, I have no doubt it will probably be denied with no info as to why, or simply a statement that there was no promotion
Do the right thing Verizon. Admit this deal was on your website on Thanksgiving 2016 and just honor everyone's promotional deal. If not, then I ask all of us to start class action suit to get them to enforce their deal. If those of you who have said they do have screenshots of their orders present them in the public forum (with personal info redacted of course), we can have the proof we need to move forward with a class action suit. Then verizon will owe more than just the deal that was promised, but also the legal fees as well.
