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"connected to HDMI cable"???

Member

I'm continually getting a message "connected to HDMI cable".  Then, up pops a screen for "select dock type". If I select anything on that menu, it takes me to a mode where I seemingly can't do anything.  Also, as of now, my phone will only work when I hold it sideways.  Any ideas?

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Re: "connected to HDMI cable"???

Community Manager
Community Manager

Hi Wahsdr!

I don't want you to get any type of error with your device! Let's figure this out, OK? I've checked my resources and the best step to correct this is a reset of the device. Please follow the steps here and keep me posted! http://bit.ly/1gJp3CO

Thank you,

ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

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Re: "connected to HDMI cable"???

Community Manager
Community Manager

It's imperative that you have an error free phone, KVandy! Let's take a look into the issue that you've described. Does the issue still occur in Safe Mode? http://vz.to/1rEX9aE How often does the issue occur? I would also suggest heading into Settings > Applications > Manage Applications > All > Force " Motorola Dock Service"

YosefT_VZW
Follow us on Twitter @VZWSupport

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Re: "connected to HDMI cable"???

Member

This error has been continually happening.  I have restarted the phone multiple times.

I have "force stopped" Motorola Dock Helper Service AND Motorola Dock Service upon your recommendation.  I restarted the phone after doing so, and the error is still happening. 

Just seconds after bringing the phone to life, a small "Select Dock type" menu occurs in the middle of the screen.  It says to use Webtop OR Mirror on display.  If I tap on the screen on the edges (not on this menu), I can get the menu to disappear.  I can't seem to find anyway to make the phone function in upright position.  the touch screen is only responsive when I have the phone positioned sideways.

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Re: "connected to HDMI cable"???

Member

You are not the only one with this problem My Motoraloa Driod Razr does the same thing a dozen times a day. Sitting all by its self and the phone detectes an HDMI Connection then activates the Motoraola Dock Helper Service.

Talk about irritating. It not the phone, it the crap Motorola forced app programs, It happened before and was able to "disable", now you can not disable on Force Stop - which we no does not work a minute it will be running again.

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Re: "connected to HDMI cable"???

Community Manager
Community Manager

Hi Wahsdr!

I don't want you to get any type of error with your device! Let's figure this out, OK? I've checked my resources and the best step to correct this is a reset of the device. Please follow the steps here and keep me posted! http://bit.ly/1gJp3CO

Thank you,

ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

View solution in original post

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