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phone will not load contacts

Member

I just got my new phone after making an insurance claim, and i synced my google account yet my backed up contacts will not load on my phone. I really dont want to go in to the store and have them move them all over. Can anyone give me some things to try?

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Re: phone will not load contacts

Member

Oh, Backup Assistant would never open on my old phone either.

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Re: phone will not load contacts

Customer Support

Hi there HeatherMO! The first thing I recommend you try when syncing your contacts is to make sure that Google/Gmail has been set to be the default backup client. Go into Contacts> Menu> More> Settings> Contacts Storage. Make sure the green button is next to Google. If you've tried this but it hasn't worked, please let me know. Thanks!

Dion M.
VZW Support
Follow us on Twitter www.twitter.com/vzwsupport

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