no text messages
EB522
Newbie

Unable to send or receive text messages on new Droid Raze Maxx.  Email and all else fine.

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Re: no text messages
vzw_customer_support
Customer Service Rep

Hi EB522,

Are you still unable to send/receive text messages with your Droid Razr? I trust that this critical issue has been resolved by now. I have same model and I have not had that issue. I want to help! Please reprogram your phone by removing SIM card for 30 seconds, then reinsert SIM card and finally power off and on to complete process. If issue continues we will need to access your account to check provisioning.

Please keep in mind that this is a peer to peer forum and while our Social Media team monitors the posts, the best way to get immediate assistance for critical issues is to call 800-922-0204 from a different line to troubleshoot device or send us a message on twitter at @VZWSupport.

AntonioC_VZWSupport
Follow us on Twitter at www.twitter.com/VZWSupport

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Re: no text messages
EB522
Newbie

Thank you, Antonio, but the problem has been resolved.  There was, inexplicably, a text messaging block on my account that has been removed.

EB

<Edited for privacy>

Message was edited by: Verizon Moderator

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