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homepage stopped pop up error now im in recovery mode with a ? on my battery...what next?
mrsbchez
Newbie
‎05-05-2014 11:37 PM

HELP!!!

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Re: homepage stopped pop up error now im in recovery mode with a ? on my battery...what next?
vzw_customer_support
Customer Service Rep
‎05-08-2014 05:29 AM

Oh no, mrsbchez. That's strange. Did this pop up when you accessed a particular application on your phone? Are you using the original charger that came with the phone? Try rebooting your phone first. If it goes back into recovery mode, try the alternate method at http://vz.to/1uFkbm3 to place your phone into Safe Mode.

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

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Re: homepage stopped pop up error now im in recovery mode with a ? on my battery...what next?
vzw_customer_support
Customer Service Rep
‎05-08-2014 05:29 AM

Oh no, mrsbchez. That's strange. Did this pop up when you accessed a particular application on your phone? Are you using the original charger that came with the phone? Try rebooting your phone first. If it goes back into recovery mode, try the alternate method at http://vz.to/1uFkbm3 to place your phone into Safe Mode.

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

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