bad customer service
vickibuddy
Newbie

I bought my droid razr 16 gb 17 days ago and paid 99.99 now 18 days later they are free ..and I have always been with Verizon never  had a nother carrier I am on a fixed income do you think it is right for a company you are loyal with  would do some kind of deal with you .. no customer service person laughed and said it happens to a lot of people..is that suppose to make me feel better I  am not a happy customer ...two years  I am stuck thanks Verizon  you suck..

Labels (2)
0 Likes
Re: bad customer service
androiduser123
Contributor - Level 1

They actually do have a policy for this. It's the same as the return period. If the phone you purchase reduces in cost within 14 days of purchase, they will credit the difference. You are actually outside of that period, so they aren't able to match the pricing.

0 Likes
Re: bad customer service
silver6056
Specialist - Level 1

vickibuddy wrote:

I bought my droid razr 16 gb 17 days ago and paid 99.99 now 18 days later they are free ..and I have always been with Verizon never  had a nother carrier I am on a fixed income do you think it is right for a company you are loyal with  would do some kind of deal with you .. no customer service person laughed and said it happens to a lot of people..is that suppose to make me feel better I  am not a happy customer ...two years  I am stuck thanks Verizon  you suck..

Was it worth $99.99 to you 18 days ago?  Then it still should be.   When would be a good cut off (as said below, it's 14 days)?  It's a fact of life that cellphone prices drop quickly as new models get pushed. 

0 Likes