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Why won't my device ring or receive notifications?

w9awx
Member

My wife's droid turbo is not receiving phone calls or voice mail notifications.  Volume is turned up and notifications are on.  Can't figure out why it wont receive a call and don't know there is a VM unless you look at the icon.  What gives?

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Re: No phone call or VM notifications

Piscestg
Novice

Hi Gregg- My wife got a new Turbo last month and uses it a lot for work. Hers did the exact same thing once. I told her to try a "battery pull" and that took care of it. While the phone is on, press the power button and hold it in. When "power off" comes on the screen, don't touch the screen. Keep the power button pushed in until it restarts. Good luck.

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Re: No phone call or VM notifications

killodrum
Member

I had this same issue.  Had to enable advanced calling on my line to correct the problem.  Have her give it a shot, and it should correct it for her as well.  

It's a long read, but here is the post I submitted on Jan 6th describing the issue.  I haven't experienced the problem since I've enabled advanced calling, another clear indication that when these issues occur, it's a problem with the end user's line and not their phone; which Verizon "tech support" is always so quick to blame.  Good luck!

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I too, have been having issues with calls going straight to voice mail.  My scenario is this:

- Received Droid Turbo on a new Verizon line about 2 months ago.  Everything works great

- Received first system update, everything works great.

- Received second system update, the one with advanced calling, but did not enable advanced calling.  Everything works great

- About 5 days ago,  making no changes to the phone (I'm a minimal user, did not install or update any apps, do not use FitBit), I suddenly started receiving complains that after about 3 rings, my (receiving) calls would go straight to voice mail - no record of the call would show on my phone 

- Calls will continue to go straight to voice mail until you reboot the phone.  Prior to rebooting, I made sure the 'phone' system process (the actual android process) was running

- Reboot the phone, phone process is running, can receive calls.  After an undermined period of time, the issue will repeat itself and calls will go straight to voice mail after 3 rings.

This very issue happened to my friend about 3 years ago with his S3, and Verizon was useless.  They did nothing to help him, other than constantly tell him to update his towers (that *221 option or whatever it is), and to remove apps and perform factory resets.  They convinced him it was a problem with the phone, and rather than seek out further (proper) assistance, he decided to get a new phone.  He purchased an HTC M8.  His issues with that new phone continue to persist.

Now that I'm experiencing the same issue, I decided to take matters into my own hands.  Knowing Verizon will likely guide me in a terrible direction (wasting both their and my time), insisting I remove apps, perform factory resets, and even offer me a refurbished phone, I figured I'd try a few things first.

A basic test?  I removed the Turbo from my line, and activated a different, known working phone that was activated on another line and didn't have this issue.  As soon as i moved it to the 'faulty' line, folks that would call me would get three rings, and straight to voice mail - no record of the call on my phone.  Moving the Turbo to the other line, resulted in the same, but in reverse.  It worked, and calls did not go to voice mail.  Swapping them back again did exactly what you would expect.  The Turbo was not receiving calls again.

I have no control over my line, so I enabled Advanced Calling, and so far its been running fine for 2 days, with all calls going straight to the headset.  I'm not really sure how advanced calling works, but as far as i know it's a bit of a different technology so perhaps when I enabled it, it fixed whatever the problem was with the calls going straight to voice mail. Or maybe it didn't fix it at all, and I've just been lucky for a few days?  But at least it's a start; I'll report back if it stops working.  

Reading certain threads and talking with people, it seems as though this is a fairly common issue and Verizon doesn't offer much in the way of troubleshooting or looking into things from the back-end.  The device always seems to be quick to blame, when in some cases it doesn't appear to be a problem with the device at all.  The worst part is whenever they come on here to offer support, they always start their comments with 'we know how frustrating it can be to lose calls' or 'i too use a phone and i know how discouraging it can be to miss a text' - stop trying to empathize with us, and instead train your staff properly so they know how to ask the right questions, and stop feeding us so many empty calories.  

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Re: No phone call or VM notifications

Piscestg
Novice

Hi Gregg- My wife got a new Turbo last month and uses it a lot for work. Hers did the exact same thing once. I told her to try a "battery pull" and that took care of it. While the phone is on, press the power button and hold it in. When "power off" comes on the screen, don't touch the screen. Keep the power button pushed in until it restarts. Good luck.

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