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Why was my question deleted without being answered? I thought this was a help board.
my droid razr's screen is broken and not responsive. I want to delete the internal memory, passwords, pictures, ect before sending it back to verison in exchange for the warranty replacement.
Thanks
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Just want to clarify. Device isnt showing up on the screen? no visuals? Hold down power button and volume keys for about 5 seconds and it should go to the reboot page to reboot it. and will wipe clean
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If you have access to a Lapdock, it does not need an active screen on the phone. You can control all functions and see the screen on the Lapdock.
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I don't own a lapdock, and there are no visuals at all on the phone. Thanks!
Thanks!
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Don't need visuals on the screen. Maybe a friend has a Motorola Lapdock.
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Hi mountain444!
Sorry to learn of the fate of your RAZR. No worries, I can help you erase the device. You would simply do a master reset. I know you can't see the screen, and this is why there is a Preferred Method for this, as well as an Alternate Method. Please follow the steps for the Alternate Method listed below. Thanks!
http://support.verizonwireless.com/support/devices/knowledge_base.html/49625/#alt
ChristinaB_VZW
VZW Support
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