Why was my question deleted without being answered? Broken screen want to erase internal memory
mountain444
Newbie

Why was my question deleted without being answered?  I thought this was a help board.

my droid razr's screen is broken and not responsive. I want to delete the internal memory, passwords, pictures, ect before sending it back to verison in exchange for the warranty replacement.


Thanks

Labels (2)
0 Likes
Re: Why was my question deleted without being answered? Broken screen want to erase internal memory
shutterbug07
Contributor - Level 2

Just want to clarify. Device isnt showing up on the screen? no visuals? Hold down power button and volume keys for about 5 seconds and it should go to the reboot page to reboot it. and will wipe clean

0 Likes
Re: Why was my question deleted without being answered? Broken screen want to erase internal memory
breezex
Specialist - Level 3

If you have access to a Lapdock, it does not need an active screen on the phone.  You can control all functions and see the screen on the Lapdock.

0 Likes
Re: Why was my question deleted without being answered? Broken screen want to erase internal memory
mountain444
Newbie

I don't own a lapdock, and there are no visuals at all on the phone.  Thanks! 

Thanks!

0 Likes
Re: Why was my question deleted without being answered? Broken screen want to erase internal memory
breezex
Specialist - Level 3

Don't need visuals on the screen.  Maybe a friend has a Motorola Lapdock.

0 Likes
Re: Why was my question deleted without being answered? Broken screen want to erase internal memory
vzw_customer_support
Customer Service Rep

Hi mountain444!

Sorry to learn of the fate of your RAZR. No worries, I can help you erase the device. You would simply do a master reset. I know you can't see the screen, and this is why there is a Preferred Method for this, as well as an Alternate Method. Please follow the steps for the Alternate Method listed below. Thanks!

http://support.verizonwireless.com/support/devices/knowledge_base.html/49625/#alt

ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

0 Likes