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Why is there a bright green stripe on my screen?

hunterlea3
Member

The vertical stripe appears any time the screen powers up. It does not dim/fade, only goes away when the screen is OFF and has been constant for over a week. What causes this and will it be covered by Motorolas screen guarantee for the Droid Turbo 2?

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Re: Bright green stripe on my screen... broken pixels? Help!

hunterlea3
Member

Thanks! I went to a retail location near me and they concluded it was

eligible for warranty, so a new phone is being mailed to me. Not sure what

caused this but I'm relieved that Verizon is helping resolve the issue.

On Feb 8, 2016 11:30 AM, "Verizon Wireless Customer Support" <

View solution in original post

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Re: Bright green stripe on my screen... broken pixels? Help!

Community Manager
Community Manager

A bright green stripe is certainly not what we want to see on your phone, hunterlea3. Has the phone experienced any damage or been in an accident recently? The Turbo 2 Screen Asurance program includes cracked displays. However, if your phone has no no signs of damage, this may be a warranty issue.


AndreaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Bright green stripe on my screen... broken pixels? Help!

hunterlea3
Member

There are no visible signs of damage and the screen is not cracked.

On Feb 6, 2016 11:10 AM, "Verizon Wireless Customer Support" <

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Re: Bright green stripe on my screen... broken pixels? Help!

Community Manager
Community Manager

I appreciate this information, hunterlea3. Since there are no signs of damage we would want to explore a warranty replacement. Please contact our customer service at 800-922-0204 to begin this process.


AndreaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Bright green stripe on my screen... broken pixels? Help!

hunterlea3
Member

Thanks! I went to a retail location near me and they concluded it was

eligible for warranty, so a new phone is being mailed to me. Not sure what

caused this but I'm relieved that Verizon is helping resolve the issue.

On Feb 8, 2016 11:30 AM, "Verizon Wireless Customer Support" <

View solution in original post

0 Likes