Why is my 16 day old Droid Razr M DEAD?


I just got 2 of these, 2 days apart. My daughter reported that hers was locked up on the 2nd day she had it. I did a soft reboot and it worked, but yesterday I got home to find out that it would not charge or turn on.  Of course, it occurred right after the 14 day period. 

Labels (1)
Tags (3)

Re: Why is my 16 day old Droid Razr M DEAD?

Not applicable

Welcome to the now return the phone to the store and see if they can fix it, if not they will order you a refurbished razr which may or may not be better or worse than what you are going through. A shame really!

I know you said you did a soft reset already.    http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=50092   There is also a hard reset.    http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=49625  Sometimes if you try a different charge cable (from the other phone) it may charge or charge enough to do or try a hard reset. You can also call Motorola from their web page http://www.motorola.com under support or support forums.  Good Luck