Why does my Marshmallow update fail?

pgknut
Member

TheMarshmallow update for my Droid Turbo continues to fail. It seems to download OK, then in fails during the installation. Motorola was no help.

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Re: Marshmallow update fails

Community Manager
Community Manager

We certainly want you to have the latest available software installed in your phone, pgknut. My resources indicate that a factory reset will resolve any system conflicts preventing the completion of the installation. Please do a factory reset as per this link and try to update your software again: http://spr.ly/65828RtOY


Make sure to disable the Automatic Restore feature as per this link, when you do the factory reset: http://spr.ly/65808RtOs



AntonioC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Marshmallow update fails

Community Manager
Community Manager

We certainly want you to have the latest available software installed in your phone, pgknut. My resources indicate that a factory reset will resolve any system conflicts preventing the completion of the installation. Please do a factory reset as per this link and try to update your software again: http://spr.ly/65828RtOY


Make sure to disable the Automatic Restore feature as per this link, when you do the factory reset: http://spr.ly/65808RtOs



AntonioC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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