Re: Why does my Droid Turbo power off, with plenty of battery available, for no reason?
vzw_customer_support
Customer Service Rep

Motomouf, I know how important your phone is to you and I assure you that our goal is to make sure it is working properly at all times. I recommend checking to make sure you don't have any apps constantly running in the background that would drain the battery. Have you recently installed any new apps lately? If so, I recommend removing them temporarily to see if the battery life improves. Also, make sure that it is running on the latest software version. You can use the link below to check for the latest update. You can also use the other link below to run a health check on your device to see what is affecting the battery life. Let us know if this helps. 

 

http://spr.ly/6609E0gyZ

 

http://spr.ly/6601E0gyb

 

DiaS_VZW

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Re: Why does my Droid Turbo power off, with plenty of battery available, for no reason?
StillD1IL
Enthusiast - Level 1

I completely understand your suggestion of checking for running apps and shutting them down to see if they improve battery life. But, that doesn't address the issue me and others are having with our Motorola Turbo.

It is automatically shutting down with 25%+ Battery Life left.

It's almost like a firmware upgrade occurred to cause this and frustrate us into purchasing a newer phone.

Re: Why does my Droid Turbo power off, with plenty of battery available, for no reason?
ronsch
Newbie

This has been happening to my wife's phone for quite a while and has started happening to mine as well.  Guess the phones are just getting old.  Haven't had an Android update since 6.0 and 10 is out now.

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Re: Why does my Droid Turbo power off, with plenty of battery available, for no reason?
sewmorebag
Enthusiast - Level 2

Same problem here as others reported with the Droid Turbo shutting down with plenty of battery power.  I went to the verizon store and they told me that will happen with a phone "that old" and the phone can't handle newer apps.  I told the guy it happens with camera, just texting, etc.  He said that texting would still cause problems, which I don't believe.  Its not like a "TEXT" message is a sophisticed app (?).  I ran the health check Sunday and no battery or charge issues.  Sunday, the battery was at 86% when it shut down (an no backgroud apps running).  I have to keep in plugged into a portable device if I'm not at home and unplug from the OEM charger--and I told him I have no shut down problems.  He also said that should be what happens.    I asked the rep about the extended warranty that I've been paying for,  and he told me the same thing will happen if I got a replacement.  I've been with Verizon wireless since at least 2004 (probably longer).  This isn't the first time, at three times I've been left out in the cold when having phone issues with Verizon and forced to buy a new phone.  Solution:  I just went to Xfinity and ordered a new Sumsung 10+ and will be paying just about the same per month as my regular Verizon bill--but will also have new phone and a $250 rebate card.  Bye-Bye!  Will be posting this public on Facebook too!

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Re: Why does my Droid Turbo power off, with plenty of battery available, for no reason?
jmpollard3
Enthusiast - Level 1

This was happening to me as well (and my wife).  We both have droid turbos (ours were 3+ years old).  All the research I saw was that it was the battery not being able to supply enough power after it discharges some (the percentage can vary quite a bit from phone to phone).  I did a full factory reset of my phone as many posts suggested that as a fix, but it did not change a thing.  I looked into having the battery replaced at about $70 (with a year warranty) and was planning on going that route, but was able to get a better phone for a little more than that (black friday sale).

Re: Why does my Droid Turbo power off, with plenty of battery available, for no reason?
oldhardrock
Enthusiast - Level 2

I did all that.  Did a factory reset and did not re install any new apps.  Still did it.  between 25% and 40% if I do anything like take a pic or just message (and not in Message +),  Shuts off.  No warning that the battery is low.

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Re: Why does my Droid Turbo power off, with plenty of battery available, for no reason?
Piscestg
Specialist - Level 1

I think that phone came out in 2014. It's probably beyond it's useful life.

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Re: Why does my Droid Turbo power off, with plenty of battery available, for no reason?
vzw_customer_support
Customer Service Rep

I appreciate all that you have already tried, oldhardrock. I know the importance of needing a good working phone at all times! 

 

When did you do the Reset? Has it improved at all since the Reset? 

 

VanessaS_VZW

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Re: Why does my Droid Turbo power off, with plenty of battery available, for no reason?
Bimmr2002
Enthusiast - Level 1

My phone is doing the same thing, I've done everything mentioned short of full reset and nothing has helped. Not too sure if Verizon can help much though with the phone being "ancient" in terms of phones these days. I wouldn't be surprised if it's some "bug" sent out to get people to buy new phones as mentioned earlier!

 

Re: Why does my Droid Turbo power off, with plenty of battery available, for no reason?
JRusse11
Newbie

My droid maxx II shut down today with the battery showing 85% once I got it plugged into a charger.  This happens multiple time every day. This phone is a warranty replacement that I got about 10 months ago.  My old one had the same issue.  I had a keyboard problem with this one and had to do a factory reset about 8 months ago.  For a few days, I did not have the "low battery / immediated shutdown" problem.  But then one day it was back.  It almost seems like the operating system updated and broght the old problem with it.  The local Verizon store has been zero help.  I'm thinking that a new phone and provider is the best option.  The help provided here is about as useful as the Verison store.  So.....

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