My office has a VoIP system that I have set up so it sends me an email (Gmail not Outlook) with the voice mail message attached as a .wav file. On Sunday my Droid Razr M stopped working and Verizon made me do a hard reset to restore factory settings. Since then I can't open the voice mail messages. When I try to play the message I get this error message: "Info No app can open this attachment for viewing."
What got reset/removed during the factory reset and how can I restore the ability to play voice mails?