Re: droid maxx update 23.3.24.en.US killed my ability to use wifi, anybody else have this problem?
maw0709
Enthusiast - Level 2

I tried both of those with no luck. My laptop is working fine, so I do not think it's an issue with my router or modem. I did reset both, though.

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Re: droid maxx update 23.3.24.en.US killed my ability to use wifi, anybody else have this problem?
nicholasbranson
Specialist - Level 1


Well, I get that, but in the same vein, you're device also works fine with your work wifi, right? So it must be something about a bad combination of variables between your phone and your router. Have you tried changing the router channel?

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Re: droid maxx update 23.3.24.en.US killed my ability to use wifi, anybody else have this problem?
nicholasbranson
Specialist - Level 1

Ive seen toggling airplane mode on and off sometimes help this kind of thing too.

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Re: droid maxx update 23.3.24.en.US killed my ability to use wifi, anybody else have this problem?
grumpyalbertm
Enthusiast - Level 2

I too have had the same thing happen, I put my phone into safe mode and it did all sorts of updates. So i will test it later when i am at home, to see if that fixes it.

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Re: droid maxx update 23.3.24.en.US killed my ability to use wifi, anybody else have this problem?
Darrell22
Enthusiast - Level 2

Placing my Droid Maxx in Safe mode does allow wifi to work.  So, now I've tried everything, first uninstalling the few apps I have and then a factory reset.  Wifi still is broken.  I've absolutely zero problems with my device until this nasty upgrade.  I use data extensively at work and I need wifi on my device to function properly.

I'll be going to my Verizon store tomorrow and demand that either Verizon give me unlimited data or replace the device all together.  I really loved the Maxx and it is incredible that we have to go through this.  Frustrated.

Re: droid maxx update 23.3.24.en.US killed my ability to use wifi, anybody else have this problem?
vzw_customer_support
Customer Service Rep

We want you to be able to use all of the device functions on your Droid Maxx max0709. May I ask have you completed a factory reset after the update? If not then I would suggest doing so. As always, please verify that you have your info backed up before the reset, retest, and keep us posted.

Thank you…

ArnettH_VZW
Follow us on Twitter @VZWSupport

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Re: droid maxx update 23.3.24.en.US killed my ability to use wifi, anybody else have this problem?
Darrell22
Enthusiast - Level 2

ArnettH_VZW,

Yes, I have spent a number of hours trying to restore my phones wifi, including a factory reset.  This update has broken wifi there is no question about it.  I am now having to use my 4GLTE instead of wifi and I have a limited data plan.  This is unacceptable.

Re: droid maxx update 23.3.24.en.US killed my ability to use wifi, anybody else have this problem?
maw0709
Enthusiast - Level 2

ArnettH_VZW:  First, I have a Droid Mini as per my initial post, not a Droid Maxx.  Either way, no I have not tried the factory reset - I am trying to avoid that, and it doesn't look like that has worked for others. 

What exactly does the factory reset delete - all apps and pictures?  Does it delete contacts?  Anything else?

It seems obvious that something went very wrong with the system update last week.  Are any steps being taken to fix it? 

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Re: droid maxx update 23.3.24.en.US killed my ability to use wifi, anybody else have this problem?
maw0709
Enthusiast - Level 2

That does make sense, since it seems like a connection or speed issue.  I will have to look up how to change the channel when I get home.  I'll also try the battery saver off and airplane mode suggestions.

Thanks so much for your suggestions!  I want to try as much as I can before I do the factory reset, especially since it seems that is not fixing the problem.

Re: droid maxx update 23.3.24.en.US killed my ability to use wifi, anybody else have this problem?
Darrell22
Enthusiast - Level 2

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