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Why can't I use wi-fi after the update?

arzennmaster
Member

My Droid updated to  23.3.24.en.US on October 30th and now the phone takes minutes to find any wifi sources, it will connect, but then suffers a connectivity issue where it will not access anything through that connection, even though it shows connected to that source.

Does anyone have any solutions to this issue?

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Re: droid maxx update 23.3.24.en.US killed my ability to use wifi, anybody else have this problem?

nicholasbranson
Sr. Member

Sounds to be a good candidate for a backup and factory data reset. If you don't want to do that, you may try running in safe mode, which will let you know if it is an app that is causing the issue.

Restart the Device in Safe Mode - DROID Mini / DROID Ultra / DROID Maxx by Motorola

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Re: droid maxx update 23.3.24.en.US killed my ability to use wifi, anybody else have this problem?

nicholasbranson
Sr. Member

Sounds to be a good candidate for a backup and factory data reset. If you don't want to do that, you may try running in safe mode, which will let you know if it is an app that is causing the issue.

Restart the Device in Safe Mode - DROID Mini / DROID Ultra / DROID Maxx by Motorola

View solution in original post

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Re: droid maxx update 23.3.24.en.US killed my ability to use wifi, anybody else have this problem?

arzennmaster
Member

Safe mode? not sure how to do that on this phone. will check it out.

I am able to connect to the internet via Verizon 4G. The phone will connect to the wifi, but will not allow chrome to access the internet via wifi.

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Re: droid maxx update 23.3.24.en.US killed my ability to use wifi, anybody else have this problem?

arzennmaster
Member

Your suggestion about safe mode,(press and hold power button simultaneously pressing and holding power on, on screen.) now allows me to connect google to wifi.

Now how to isolate which updated app is causing the issue?

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Re: droid maxx update 23.3.24.en.US killed my ability to use wifi, anybody else have this problem?

arzennmaster
Member

Thank you about the safe mode suggestion.

In my case, once I went into safe mode, my droid instantly accessed my wifi, and started to download about 8 application updates, including 2 goggle plus updates.   I restarted in normal mode, and now everything appears to be back to normal.

Thanks for the suggestion.

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Re: droid maxx update 23.3.24.en.US killed my ability to use wifi, anybody else have this problem?

nicholasbranson
Sr. Member

Awesome!

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Re: droid maxx update 23.3.24.en.US killed my ability to use wifi, anybody else have this problem?

LWeasel
Member

My Maxx was stuck on 1X and was not transferring data via WiFi despite looking like it was connected. This left me with effectively NO data on my phone. I was seconds from calling and asking for a hardware replacement when I found this post. Rebooting to safe mode allowed my phone to connect to 4G and then WiFi which allowed it to download two Google Play related updates. The phone actually rebooted itself out of safe mode while I waited for more potential updates, but low and behold, when it came back up, 4G and WiFi. It would appear to be fixed. Pretty serious bug in this update, though.

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Re: droid maxx update 23.3.24.en.US killed my ability to use wifi, anybody else have this problem?

LWeasel
Member

Well, never mind. My WiFi is still unstable. Any heavy transfer causes the connection to bounce.

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Re: droid maxx update 23.3.24.en.US killed my ability to use wifi, anybody else have this problem?

gtsmith23
Member

Updated to 23.3.24.en.US on Oct 31 and nothing but problems since with WiFi connecting/disconnecting.  Phone works fine off VZW network alone.  I have added no other new applications to the phone and all other WiFi devices on my network are having no issues with the connection.  This update did something to mess it up!!!!  Please respond with a answer Verizon that doesn't involve the obvious like powering down phone, network, etc. as I have tried all that.  Thanks.

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Re: droid maxx update 23.3.24.en.US killed my ability to use wifi, anybody else have this problem?

nicholasbranson
Sr. Member

you might try the safe mode option described above anyway. Even though you have no new applications, your old ones may need to update in order to be compatible with the new software, and could be causing your wifi to glitch, which makes them unable to update. I would give it a shot anyway.

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