Why can't I ugrade early?

Robbiealf
Member

I have been a customer for 12+ years and have paid my bill flawlessly through out my time with VZ. I dropped my phone just recently and my upgrade is due for May. They wouldn't push my upgrade up so forcing me to spend the $100 to get my replacement phone. Then I will now have to pay another $100 for an upgrade in may. I understand I don't have to upgrade but I like to keep up with the new technology being that I have had my phone for almost 2 years. So, I am now $100 more than I wanted to spend. Where is the loyalty? Now, when my plan is up we will search for a new provider. I think Sprint not sure yet? I have never had a problem with VZ and found this so ridiculous that I have been paying an $100+ phone bill for 12+ years. Do the math. The unfortunate thing is they probably wont give a crap that I cancel because to them I am a small number.

Labels (1)
0 Likes
1 Solution

Correct Answers
Highlighted

Re: Tried to get My Phone UPgrade Early VZW NO HELP!

Ann154
Expert

Verizon doesn't do early upgrades anymore. They also changed the upgrade policy to match the contract end date. This change has been in place since April 22, 2012. http://www.verizonwireless.com/news/2013/04/verizon-wireless-upgrade-statement.html

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

View solution in original post

0 Likes
Highlighted

Re: Tried to get My Phone UPgrade Early VZW NO HELP!

Ann154
Expert

Verizon doesn't do early upgrades anymore. They also changed the upgrade policy to match the contract end date. This change has been in place since April 22, 2012. http://www.verizonwireless.com/news/2013/04/verizon-wireless-upgrade-statement.html

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

View solution in original post

0 Likes