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Why can't I reply to text alerts from my bank?
DEBGRO52
Member

I have a Droid Turbo 2 with service through Verizon. When I get a text alert from my bank (it has a 5 digit number attached to the text message), I can't reply to it.  I get a FAILED response. How do I fix it?

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Re: Can't reply to text alert from my bank.
DEBGRO52
Member

This text from the bank (their 5 digit resource phone number?) required my reponse as a way to ensure its safety.  Without my reply, I won't get security alerts.  For what ever reason, I turned off cellular data and connected my Droid phone to WiFi.  I then was able to reply to the Bank's text with the required response.

I have no idea why this worked.  I turned my cellular data back on, turned WiFi off and received confirmation from the bank.

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Re: Can't reply to text alert from my bank.
SuzyQ
Sr. Leader

Some alert services are simply that...alerts or notifications.  They are not meant to, nor are they capable of, receiving responses.  Some even tell you NOT to reply.  Could that be the case here?

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Re: Can't reply to text alert from my bank.
DEBGRO52
Member

This text from the bank (their 5 digit resource phone number?) required my reponse as a way to ensure its safety.  Without my reply, I won't get security alerts.  For what ever reason, I turned off cellular data and connected my Droid phone to WiFi.  I then was able to reply to the Bank's text with the required response.

I have no idea why this worked.  I turned my cellular data back on, turned WiFi off and received confirmation from the bank.

View solution in original post

0 Likes