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Why Can't I Do A Factory Reset On My Phone?

Member

I have an adroid maxx 2 and had not troubles for about three months. Then my memory storage became over full. I lost some functitons and

resorted to dumping uneeded data. I  then tried the factory data reset, however the soft key to initiante that was apparanetly not working .

Anyone know what I can do? Thanks

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Re: I cannot do a factory reset on my phone

Community Manager
Community Manager

We understand the need to reset your phone Dogdodger. We want to be sure this process is seamless for you. What happens when you try to reset the device? Are you using these steps http://vz.to/22JtUIf ?


RashadM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: I cannot do a factory reset on my phone

Leader

get into safe by whatever procedure is required & you can scroll with other keys.

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Highlighted

Re: I cannot do a factory reset on my phone

Community Manager
Community Manager

We understand the need to reset your phone Dogdodger. We want to be sure this process is seamless for you. What happens when you try to reset the device? Are you using these steps http://vz.to/22JtUIf ?


RashadM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

View solution in original post

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