Highlighted

Turbo 2 green vertical line.

Member

Green,vertical line on screen 1/3rd in from right side.This occurred soon after received phone and transferred apps from old Maxx phone via cloud. No app that I can find causing problem.Rebooted to no avail. Anyone experienced this situation or know of it?

Labels (1)
Tags (1)
1 Solution

Correct Answers
Highlighted

Re: Turbo 2 green vertical line.

Member

This is a known problem as I am finding out.

We purchased 3 Droid Turbo 2s last fall.  Within a month, two had green lines the length of the screen.  After experiencing the worst customer service of my life from Motorola, I went to Verizon who issued replacements.

Now we are replacing one of the replacement phones with a new one because of the same problem.  5 phones so far and 3 have failed.  Not good.  Next month, we will probably be doing it again...ugh.

View solution in original post

0 Likes
Highlighted

Re: Turbo 2 green vertical line.

Sr. Member

how long have you owned the device? may be DOA

0 Likes
Highlighted

Re: Turbo 2 green vertical line.

Novice

Try a factory reset and see if it goes away.  If not, return it.

0 Likes
Highlighted

Re: Turbo 2 green vertical line.

Member

Returned unit, local Go Verizon store rep stated something wrong with hardware that displays screen. Not sure he knew what he was talking about.

0 Likes
Highlighted

Re: Turbo 2 green vertical line.

Member

Seven days, returned for new unit.

0 Likes
Highlighted

Re: Turbo 2 green vertical line.

Member

I am currently on my 2nd Droid Turbo 2. I returned my first one after about 7 days. A bright green line appeared on the right side of the screen and did not go away regardless of what app I was using.

Verizon rep gladly accepted returned phone and said it was probably "just a manufacturing defect and not to worry." I have had my 2nd phone for about 5 weeks and I now have a solid green line in the exact same position.

I have read in other forums where a user noted that the green line would disappear when you press somewhat firmly near the Verizon Check Mark on the bottom of the phone. This does work. However, as soon as you release pressure the green line returns.

Like many others on here, I have been a loyal Verizon customer for many years and I was excited when the "Shatterproof Droid Turbo 2" was released. After reading all of the complains however, I now firmly believe Verizon is selling a lemon of a phone.

I have never dropped or exposed either of my phones to anything that would cause a failure like the one I am experiencing now. I am extremely disappointed in this product.

Oh, and if you call Motorola they will offer to replace your phone for free (you just have to wait 7 to 10 days to get a new phone in the mail AFTER you send your old unit in). OR, you can pay $25.00 and they will provide you a new phone in the mail BEFORE you send the old unit in (they just put a 100.00 hold on your credit card). I should not have to pay a dime to have this defective phone replaced OR have to wait 7 to 10 days.

Highlighted

Re: Turbo 2 green vertical line.

Member

This is true. My green line started today and if I hit the Verizon logo at the bottom it goes away.

No damage to phone, definitely a screen hardware issue. I've had this phone since 10/30/2015 and this is the first time the green line started.

Highlighted

Re: Turbo 2 green vertical line.

Member

I did not have to pay anything. Nor should you. The deposit would not bother me but 25 dollars is not mandatory.  And yes I had the same problem. Getting replacement in mail next week.

Highlighted

Re: Turbo 2 green vertical line.

Member

My phone did same thing. Store said it was a glitch since these are so "new" only 2-3 months old and was told they are still trying to work out all the bugs. Has not occurred yet on the replacement droid 2 turbo

0 Likes
Highlighted

Re: Turbo 2 green vertical line.

Novice

My understanding is the green line is a hardware defect and not a software defect. If within the 14 day period go to the store and seek a replacement, otherwise call into support and request a new device. A reset will not change anything.

0 Likes