Time To Eat My Words!!!

[mls3331]

U guessed right!! i'm having trouble with my razr maxx...no sound is coming through for whatever reason.

the technician who assisted me by phone, was extremely courteous and i believe she did as much as she coudl to help me...that was the good news. because my phone is more than 14 days old, they are sending a "certified" used phone as a replacement, with a pro-rated warranty. they say that if it is my fault the phone doesn't work, i then have to pay them approximately $100.00 more than i paid for my new phone, for the "certified" one they are sending me. my question to them was: what if in handling my returned phone, it gets damaged by one of your people, by say accident. im out a lot of money and can't prove what they did either. i then said, why don't you let me take it to one of your company stores and let them check it out and return it for me. OH NO!!! you can't do that....because i need the phone, i now had to pay them $14.14 for overnight shipping. to be continued...

[mortb]

Oh, yes! You can return the phone to a Verizon Store. Problem, though. They can not give you a refurbished phone at the same time, since they do not stock them. So, in a sense, the person you talked to was correct in saying, no.

[B33]

+1

[spurs21]

So let me get this straight. If you have a non functioning phone that is within manufacturer's warranty, you have to pay to ship it back, and they will charge you if they determine it's your fault unless you have equipment coverage? I wasn't aware of that.

[notarep]

Well, they ship you the replacement first, then you send back the faulty phone with the return label they provide.

[commonsense101]

You have to have some basic trust in verizon not damaging your phone.. they take pictures of the phone in the warehouse of the box and the phone.. If it is damage you pay full retail price of the phone, you know the value--not what you paid for it.

Return shipping is free. 3-5 day shippin is also free. Shipping costs money,who knew

[B33]

Unfortunately true. I tend to rather Go to the Store to get things done..

[mls3331]

i purchased the phone from verizon.com, so they had to get the phone back. shipping the old/new phone to me is FREE, if u want to wait, which i did not!!! sending the new/old phone back is free i thought, but the place i went to charged me $2.00 for handling/whatever... now, i would like to ask commonsense101 how do u know what they do in the warehouse at verizon??? r u a verizon employee??? or is this some 2nd/3rd hand information u have obtained???

P.S.: of course when i got home and started to pack up the new/old phone for shipment, i checked it...and low and behold!!! i had sound again!!! i then called the very helpful and courteous verizon technical support person, who said to ship it back, because they r expecting it and why take a chance it will go on the blink again...to be continued...