The update ruined my phone
dacreed
Newbie

I can no longer connect my phone to my computer it wont recognize, all it does is charge it, even when i change it to mtp. What do i do? i am pretty mad, because i love this phone, i even tried to factory reset it, and still nothing.

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Re: The update ruined my phone
NuDroidUsrr
Specialist - Level 3

dacreed wrote:

I can no longer connect my phone to my computer it wont recognize, all it does is charge it, even when i change it to mtp. What do i do? i am pretty mad, because i love this phone, i even tried to factory reset it, and still nothing.

  Not sure why you did a factory reset with just that problem, probably didn't need to do it. Have you tried connecting it to a different USB port on the computer? What about trying it on another computer? What is set in SETTINGS | STORAGE | Click the MENU button (Left button at the bottom) USB computer settings? Is it set to Mass Storage? Is that what you want it to do?

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Re: The update ruined my phone
tikibar1
Community Leader
Community Leader

Are you using the cable that came with the phone? 

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Re: The update ruined my phone
vzw_customer_support
Customer Service Rep

Hi dacreed!

I want you to be able to connect your phone to your computer! I also have a Droid Razr Maxx and I am able to connect even after the software update. Please try the recommendations posted by Droid Ussr (connect it to a different USB port on the computer, connect to another computer, ensure) and tikibar1 Make sure to use the original data cable that came with your phone) and keep us posted.

AntonioC_VZWSupport
Follow us on Twitter at www.twitter.com/VZWSupport

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