No the issue has not been resolved, on Friday 5-18-2012, I spoke to a
tech support person and we put the phone in safe mode to see if it
would drop all signal again, while on the phone of course it didn't.
An hour later we were on the road which we live (Road 756 Overton NE )
and the phone lost all signal, the tech told me that if the phone
loses signal while in safe mode it is the antenna in the phone, he was
to call me back on Monday 5-21-2012 between the hours of 2:30 -3:30
ET. Surprise no call, which is not uncommon... poor customer service,
spent over $200 on the phone and have had nothing but trouble since we
bought it.
I would love for the tech engineers come down our road, sit in our
driveway and contact us when they are there we will show them
personally what the phone does and how poor our service is in our
area.
On Mon, 21 May 2012 15:22:49 -0600
Verizon Wireless Customer Support <community@verizonwireless.com>
krf
With a trouble ticket we can most certainly get an engineer to come to the area to assess the situation.
It doesn't sound as though a ticket was submitted yet. That will be our next step.
I have sent you a direct message to request additional information from you.
Tamara H.
Follow us on Twitter @VZWSupport
I don't mean to sound sarcastic but I will be amazed at the day I see a Verizon Technician in the wild.
Two times since I got my phone on 1/21/12, it did not connect to the network after a reboot. Both times I switched on airplane mode and immediately back off and within a few seconds, the phone connected to the 4G network. Also, I leave WIFI on whenever I am home or somewhere I know I want to connect to a WIFI signal. However, when driving around in the car, I usually turn off the WIFI (if I think about it), so the phone isn't constantly looking for a WIFI signal. I don't know for sure, but I assume this saves on battery power.
Actually, I'm not entirely surprised to hear of difficulties with the data connection on your DROID Razr in your area (Overton, NE). That is old Alltel country and I have had similar experiences near Genoa, NE, Stanton and Boone County, Nebraska. Those hills and valleys create some very near to dead spots of coverage. I haven't seen the dreaded "No Service" on either my Thunderbolt or the Galaxy Nexus thankfully, but they were close to there. The AT&T phone on the other hand saw many dead spots and it was even roaming on a partner carrier!
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
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