Razr won't connect to PC after ICS Upgrade
SDrafts
Newbie

Before the ICS update all I had to do was connect my USB cable from the Razr to the PC and I could browse the folders on the phone.  After the update my PC does not even recognize the phone as a device.  Is there a setting that I need to turn on in ICS?  Any assistance would be appreciated.  Thanks

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Re: Razr won't connect to PC after ICS Upgrade
smashogre
Specialist - Level 1

What USB 'Mode' is the phone in when connected?

Re: Razr won't connect to PC after ICS Upgrade
SDrafts
Newbie

Sorry to sound dumb but how do I check the USB mode?

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Re: Razr won't connect to PC after ICS Upgrade
NuDroidUsrr
Specialist - Level 3

SETTINGS | STORAGE | Click the MENU key, and click on USB Computer Connection.

Mine is set to Mass Storage and it connected right up, I am using a MAC, you are using a PC I assume from the subject?

Re: Razr won't connect to PC after ICS Upgrade
SDrafts
Newbie

Is is set to mass storage but my Windows 7 PC does not recognize it as a device.  Yes PC user.

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Re: Razr won't connect to PC after ICS Upgrade
SDrafts
Newbie

Do I need to use the exact cable that came with the phone or will any micro USB cable work?

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Re: Razr won't connect to PC after ICS Upgrade
Duewester
Contributor - Level 2

Any USB 2.0 cable should work. Not top sure about the new USB 3.0 cables.

I just used three different cables to copy three songs to my music folder. One cheapo, one short stubby adapter and the charger cable. All worked fine.

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Re: Razr won't connect to PC after ICS Upgrade
smashogre
Specialist - Level 1

Does the PC even detect that you've connected the phone(and then fail to install the driver)?

I'd unplug the phone then restart the PC. Use a different port to plug into. See if it detects correctly. Normally the phone witll 'autolaunch' a VZW backup assistant web page while it's finishing the driver install. I assume you're seeing no indication at all?

Re: Razr won't connect to PC after ICS Upgrade
B33
Legend

+1 

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Re: Razr won't connect to PC after ICS Upgrade
B33
Legend

+1

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