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Razr won't connect to PC after ICS Upgrade

Member

Before the ICS update all I had to do was connect my USB cable from the Razr to the PC and I could browse the folders on the phone.  After the update my PC does not even recognize the phone as a device.  Is there a setting that I need to turn on in ICS?  Any assistance would be appreciated.  Thanks

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Re: Razr won't connect to PC after ICS Upgrade

Sr. Member

What USB 'Mode' is the phone in when connected?

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Re: Razr won't connect to PC after ICS Upgrade

Member

Sorry to sound dumb but how do I check the USB mode?

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Re: Razr won't connect to PC after ICS Upgrade

Sr. Member

SETTINGS | STORAGE | Click the MENU key, and click on USB Computer Connection.

Mine is set to Mass Storage and it connected right up, I am using a MAC, you are using a PC I assume from the subject?

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Re: Razr won't connect to PC after ICS Upgrade

Member

Is is set to mass storage but my Windows 7 PC does not recognize it as a device.  Yes PC user.

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Re: Razr won't connect to PC after ICS Upgrade

Member

Do I need to use the exact cable that came with the phone or will any micro USB cable work?

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Re: Razr won't connect to PC after ICS Upgrade

Novice

Any USB 2.0 cable should work. Not top sure about the new USB 3.0 cables.

I just used three different cables to copy three songs to my music folder. One cheapo, one short stubby adapter and the charger cable. All worked fine.

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Re: Razr won't connect to PC after ICS Upgrade

Sr. Member

Does the PC even detect that you've connected the phone(and then fail to install the driver)?

I'd unplug the phone then restart the PC. Use a different port to plug into. See if it detects correctly. Normally the phone witll 'autolaunch' a VZW backup assistant web page while it's finishing the driver install. I assume you're seeing no indication at all?

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Re: Razr won't connect to PC after ICS Upgrade

Sr. Leader

+1 

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Re: Razr won't connect to PC after ICS Upgrade

Sr. Leader

+1

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